AMA header

AMA Credentialing ServicesProfiles level 2 image

Free Webinars

The American Medical Association is pleased to offer a series of free educational Webinars for those working in the credentialing area of health care.

 

Live Webinars

Registration for each live Webinar is limited to 1,000 participants. In most cases, live Webinars qualify for one NAMSS continuing education unit. Webinar slide decks are not available for distribution for any of the Webinars.

Archived Webinars

Archived Webinars can be accessed at your convenience provided you are connected to the Internet. Archived Webinars do not qualify for continuing education units. Webinar slide decks are not available for distribution for any of the Webinars. Choose to view any of the following Webinars now:


Full Webinar Descriptions

Telemedicine Credentialing Challenges — Archived
Carrie BradfordSummary: This webinar will provide an overview of the CMS regulations for governing body and medical staff specific to telemedicine credentialing including contract requirements. The presentation outlines the basis for variance from traditional credentialing practices and provides practical tools and suggested options to implement the new telemedicine credentialing model. Practical tools include sample contract language, suggestions for bylaw and policy changes, and sample forms to document compliance with CMS regulations and Joint Commission standards.
Speaker: Geneva Harris, CPMSM, CPHQ, CPCS, CHC, has 35 years of experience in Medical Staff Administration at the University of California, Davis Medical Center in Sacramento, California. Current responsibilities include Medical Staff Administration, Quality and Safety Program, Licensure and Accreditation, and Governance Advisory Council. Previous responsibilities at UCDMC included the Compliance Program, HIPAA regulatory analysis and implementation, clinical research compliance oversight functions, Graduate Medical Education, Risk Management, Medical Records, and Clinical Centers of Excellence including Transplant, Cancer Center, Women’s Center, Children’s Hospital, and Heart Center.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded Nov. 15, 2016
Run time: 70 minutes
Total views to date: 722
Link to view: http://cc.readytalk.com/play?id=4rzt43
What viewers are saying: " I really feel like I get to learn something new every time I get to listen to one of these webinars. Thank you." • " Thank you for providing us with such good information to keep all of us up to date in so many different areas of credentialing!" • "Provided me with the information I need to move forward with streamlining privileging for our telemedicine providers."

Managed Care & Provider Enrollment – Challenges for the Traditional Medical Staff Model — Archived
Carrie BradfordSummary: Increasingly organizations are looking for new and better ways to manage provider data and enrollment. Learn how to assess your organizational needs and leverage your current processes in the medical staff office to be successful in partnering within your organization to be the leader in all facets of credentialing and enrollment for your organization. Identify opportunities to increase revenue, leverage your regulatory knowledge, database skills and expertise.
Speaker: Carrie Bradford, MHA, RHIA, CPMSM, CPCS, is the senior director for professional staff and credentialing within the NorthShore University HealthSystem. She is responsible for all professional staff governance matters as well as systemwide credentialing encompassing hospital, managed care and provider enrollment. Prior to joining NorthShore, Carrie served as manager of medical staff services at Advocate Lutheran General Hospital. Carrie is a past president and former board member of the Illinois Association of Medical Staff Services. She is a former member of the NAMSS Education Committee.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded Oct. 4, 2016
Run time: 56 minutes
Total views to date:607
Link to view: http://cc.readytalk.com/play?id=2gohpb
What viewers are saying: "Very helpful information presented and brought us up-to-date with current issues." • "This was an excellent webinar. It gave me some valuable information and points of consideration. GREAT JOB!" • "Great speaker, very informed and very informative. Learned some, knew a lot, but extremely useful information for all who work in this field."

Credentialing and Privileging in Ambulatory Care: Protecting the Patient and the Organization — Archived
Kathy MatzkaSummary:Summary: Good credentialing and privileging practices are an essential step in protecting both the patient and the organization. This program will explore initial credentialing and recredentialing options, as well as sample privileging processes. Requirements of both The Joint Commission and AAAHC will be addressed. Sample forms and letters will be shown.
Speaker: Kathy Matzka, CPMSM, CPCS is a speaker, consultant, and writer with almost 30 years of experience in credentialing, privileging, and medical staff services.  She holds certification by the National Association Medical Staff Services (NAMSS) in both Medical Staff Management and Provider Credentialing. She has authored numerous books and articles related to medical staff services.  She served as a hospital medical staff coordinator for 13 years and now serves as a consultant and a NAMSS instructor.  Her work also includes developing and editing materials for the NAMSS Education Committee related to the credentialing field.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Aug. 16, 2016
Run time: 68 minutes
Total views to date:519
Link to view: http://cc.readytalk.com/play?id=ec1xj0
What viewers are saying: "I have been working in this for several years, but find I always learn something from these type of webinars. Thank you." • "I thought this was very informative, and presented in a way that was interesting. I thought I knew just about everything about credentialing, but I learned some things today!" • "Today's presentation was wonderful. Kathy was great!"

Using Automation to Maximize Credentialing Verification Workflow — Archived
Donna GoestenkorsSummary:The medical community strives to follow well documented processes and procedures meant to ensure the highest levels of patient care and compliance. Credentialing can be simple and meaningful when embracing technology to improve that process. Learn about required verification elements and how to perform thorough and timely verifications with technology and proven quick tips. Discover direct online sources that will alleviate many of your manual processes. Regardless of your level of experience, gain new insights that will validate your current practice or lead you to implement new techniques.
Speaker: Donna Goestenkors, CPMSM, is president of Team Med Global, a health care consulting and education firm representing 15 industries with direct ties to medical staff services. A NAMSS past president, Goestenkors serves as a NAMSS certification instructor, speaker and educational product developer. She shares her more than 40 years of industry experience as a published author and nationally known speaker on health care issues, technologies and modalities. Goestenkors also mentors medical service professionals on professional development.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Jul. 13, 2016
Run time: 65 minutes
Total views to date:604
Link to view: http://cc.readytalk.com/play?id=biurqw
What viewers are saying: "Donna is a wealth of knowledge and a great resource." • " I am pleased with what I have taken away from this meeting. Much valuable information" • "This resource of information is very helpful and useful for the MSS industry. It's great way to stay proactive and reinforce TJC compliance requirements. Donna is the Best!"

Employed physicians and the traditional medical staff structure — Archived
Carol CairnsSummary: Increasing numbers of employed or contracted physicians in hospitals have created some confusion and conflict regarding the responsibilities and authority of the medical staff. This webinar will define the traditional medical staff structure and explore future governance models. Attendees will be able to identify the responsibilities of both the medical staff for peer review and the organization for competence assessment. The speaker will explain the effect of physician employment on credentialing, privileging and performance monitoring as well as on discoverability and NPDB reporting. She will also highlight ways to avoid potential conflict.
Speaker: Carol S. Cairns, CPMSM, CPCS, is a health care consultant specializing in medical staff organizations, credentialing, privileging and survey preparation. She has more than 40 years of experience in medical staff affairs; has been a faculty member and author for The Joint Commission, The Greeley Company, and HCPro; has served as a CVO surveyor and presenter for NCQA; and has provided expert witness advice and testimony in negligent credentialing cases.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Jun. 9, 2016
Run time: 72 minutes
Link to view: http://cc.readytalk.com/play?id=su2ci
Total views to date:
643

What viewers are saying:
"Thank you for offering the webinar. It was informative and it brought up questions I need to address with our legal counsel." • "Great info. Thank you for providing at no cost. This is a wonderful benefit and opportunity to learn."

The many faces of non-routine privileging — Archived
Cris MobleySummary: When dealing with non-routine practitioner privileging, credentialing and accreditation standards require different components based on options selected. Confusion often arises within the industry in regard to which information is required or optional, how and when to use the options, and how to process those privileges not addressed specifically by name by accreditors. Privileges to be discussed and defined in this Webinar include locums, temps (both types), expedited, telehealth and provisional credentialing for managed care organizations.
Speaker: Cris Mobley, CPMSM, CPCS, is president of C Mobley & Associates, LLC, providing consulting, risk assessment and educational services to hospitals, health systems, CVOs and others in the areas of credentialing, privileging, peer review, medical staff governance and CVO startups. She is also cofounder and manager of Edge-U-Cate, LLC, a national credentialing education company. A published author, popular speaker and expert witness, Cris is a former NAMSS president, former NCQA-CVO surveyor of 17 years, Colorado Association past president, and a current NAMSS instructor.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Dec. 8, 2015
Run time: 72 minutes
Link to view: http://cc.readytalk.com/play?id=17ykde
Total views to date:
559

What viewers are saying:
“Love AMA Webinars because there is always relevant information shared.” • “High-level presentation; as a TJC hospital, it is very neat to see different types of standards.” • “Excellent presentation. Very succinct and loaded with knowledge and strategies for dealing with multiple privileging situations. Cris is a great speaker.” • “Very informational…enjoyed the fact that it included several different accredited rules.”

Negligent credentialing — Archived
Carol CairnsSummary: The incidence of negligent credentialing cases being brought against health care organizations is increasing. Learn about tort requirements, landmark negligent credentialing cases and their impact on the industry, and those measures that medical staff leaders and medical staff professionals can take to avoid negligent credentialing allegations.
Speaker: Carol S. Cairns, CPMSM, CPCS, is a health care consultant specializing in medical staff organizations, credentialing, privileging and survey preparation. She has more than 40 years of experience in medical staff affairs; has been a faculty member and author for The Joint Commission, The Greeley Company, and HCPro; has served as a CVO surveyor and presenter for NCQA; and has provided expert witness advice and testimony in negligent credentialing cases.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Sept. 2, 2015
Run time: 63 minutes
Link to view: http://cc.readytalk.com/play?id=c1mgq8
Total views to date: 864

What viewers are saying: “This webinar was excellent. The information in regard to the four-part theory of tort is so important for credentialers to know and understand. The examples were very good. The speaker was not only interesting but so knowledgeable. I look forward to more of her webinars!” • “Wonderful presentation and speaker. I appreciated the topic and learned some valuable information. Thank you for putting on this free webinar!” • “I must commend the speaker on the material presented. It was clear and concise and chock full of vital information.”

Primary source verification — Archived
Carrie BradfordSummary: What data needs to be verified? Must verification be primary source? What and/or who is the primary source? Confusion about primary source verification often arises because of internal policies, regulatory standards and external forces and guidelines. Learn about best practices for information verification during the application process and those resources that can make your verification process smooth and successful.
Speaker: Carrie Bradford, MHA, RHIA, CPMSM, CPCS, is the senior director for professional staff and credentialing within the NorthShore University HealthSystem. She is responsible for all professional staff governance matters as well as systemwide credentialing encompassing hospital, managed care and provider enrollment. Prior to joining NorthShore, Carrie served as manager of medical staff services at Advocate Lutheran General Hospital. Carrie is a past president and former board member of the Illinois Association of Medical Staff Services. She is a former member of the NAMSS Education Committee.
Continuing education: Archived Webinars do not qualify for credit.
Date recorded: Oct. 28, 2015
Run time: 65 minutes
Link to view: http://cc.readytalk.com/play?id=azsahc
Total views to date: 944

What viewers are saying: “This webinar was helpful in identifying areas that need improvement in our practice.” • “I really enjoy and find [it] helpful when the entire credentialing process is simplified. Such as this [Webinar]. Straight to the point of what each [individual] agency wants to see.” • “The quality of today's presentation was top notch. I hated to hear the Q and A session end. She is so knowledgeable. Thank you so much!” • “This was a nice short introduction to primary source verification. I think it would be great for new credentialers or people interested in the field. You made it relevant to many types of organizations. Thank you for providing this seminar.”

   


green bar